Information we collect
When you contact StellarCaps, request samples, ask for a quotation, or send an inquiry, we may receive the information you choose to provide.
- Name, company name, job role, country or region
- Email address, phone number, WhatsApp, WeChat, or other contact details
- Product interests, capsule material, size, color, printing, quantity, target market, and message content
- Files or technical details you voluntarily send for quotation or product discussion
How we use inquiry information
- Respond to your request and provide business communication
- Prepare quotations, sample support, technical documents, and product suggestions
- Follow up on procurement, OEM, and cooperation discussions
- Maintain website security, basic server logs, and service reliability
Cookies, logs, and website data
Like most business websites, this site may use necessary cookies, server logs, and basic technical records such as IP address, browser type, accessed pages, and access time for security, performance, and troubleshooting. We do not use this technical data to identify a visitor unless the visitor also submits an inquiry or contacts us directly.
Sharing and retention
We do not sell personal information. Inquiry information may be handled by our internal business team or trusted service providers that support website hosting, email, communication, translation, or customer follow-up.
We keep inquiry records only as long as reasonably needed for business communication, legal compliance, dispute handling, or customer service history.
Your choices
You may contact us to update your inquiry information, ask a question about how it is used, or request that we stop using your contact details for follow-up communication where applicable.
Contact
For privacy-related questions, contact StellarCaps at [email protected] or [email protected]. You may also contact us through the WhatsApp, WeChat, or phone details shown on the contact page.